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Terms and Conditions

1. General

1.1. These Terms and Conditions (T&Cs) shall be the official source of reference for any complication/dispute related to the use of Luckywilds.com our service or Software. All Games played on Luckywilds.com are duly subject to the rules as specified in these T&Cs. You are responsible for reading these T&Cs carefully and make sure you understand them. Should you not agree with these T&Cs you should refrain from using the Websites any further.

1.2. [Luckywilds.com] Luckywilds.com is operated by Pentorpia Entertainment N.V (Registration n.159124 and with gaming licence n. 365/JAZ)., a company based at Abraham de Veerstraat 9, Curacao and by House Rules Group Ltd, a company registered in Cyprus and having its registered address at Riga Feraiou, 2 Limassol Center, Block B, 4th floor, Flat/Office 406, 3095, Limassol, Cyprus. Pentorpia Entertainment N.V is a wholly owned subsidiary of House Rules Group Ltd, whereby the latter provides management, payment and support services related to the operation of the website.

1.3. Pentorpia Entertainment N.V is here referred to as “COMPANY”, “We”, “Us” or “Our” and the Player and registered User shall be referred to as “You”, “Yours”, “End user”, “Account holder” or “the Player”, as and where appropriate.

1.4. We reserve the right to change these Terms & Conditions at any time.

1.5. These Terms & Conditions, together with the Privacy Policy, Bonus Policy, Payments Policy, and any other policy on our Site, jointly govern your relationship with us when you use the Site and/or any of the features provided via the Site.

1.6. It is recommended that You retain a copy of all policies, rules and transaction records.

1.7. Terms & Conditions are in effect as soon as they are published on this page but will never retroactively affect the bonus promotions. However, it is the Player’s responsibility to check the Terms & Conditions regularly and prior to claiming any bonuses and/or placing any bets.

1.8. Should there be any discrepancy between the T&Cs in the English language version and the version in any other language, the English version will supersede.

2. My Account

2.1. To be able to play real money games, an account must be opened. If you are registering or depositing using BankID or any other similar form of electronic verification, you authorise us to receive your personal details from such third-party system and, on the basis of that information, to create Your Player Account.

2.2. In order to register and open an Account, you will be asked to provide us with accurate, complete and up-to-date personal information, which may include your name, date of birth, contact details (include email address and telephone number), residential address, and any other information as may be deemed necessary. You agree to maintain and promptly update your registration data to keep it accurate and complete at all times. You should immediately notify us of any change to your registration data via the email address you use to register your Account. If any of the information you provide us inaccurate, not current, or incomplete, or if we have reasonable grounds to believe so, we may, in our sole discretion, deny you access to the services, or suspend or terminate your account, pending further investigation.

2.3. The minimum age for opening an account is 18-years old. It is strictly prohibited for individuals under the age of 18 years old to participate in any of our services. Any person registering an account warrants not to be an individual under the age of 18.

2.4. Players residing in the countries that are not available in the registration page cannot register an account and play

2.5. We reserve the right to prohibit persons from any jurisdiction from opening an Account with us.

2.6. No employees, executives, managers, directors, consultants, agents, affiliated companies, providers or sellers of the Company, or anyone else having access to inside information, can participate in any of the Games during their term of employment and/or engagement.

2.7. Only one account per person is allowed (one name, one account, one IP address). Using multiple accounts is strictly forbidden and in such instances all accounts will be closed immediately.

2.8. If multiple players wish to play on Luckywilds.com from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.

2.9. Each player is responsible, at all times, for maintaining and protecting the security of their account. Players shall not allow third parties to access or use their account. The Player therefore accepts full responsibility for the consequences of any third-party activity, and, without derogating from the generality of any other indemnity contained herein, agrees to indemnify and hold Pentorpia Entertainment N.V, its employees, directors, agents or representatives harmless in respect of any damages arising therefrom. Any losses due to third party activity shall not be refunded by us and we shall not be responsible in any manner whatsoever. If any winnings should derive from third party access, they will be confiscated and the account will be permanently closed.

2.10. The Player shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the participation in any of the services offered, and shall not use any software-assisted methods or techniques or hardware devices in aid of their participation in any of the games. We hereby reserve the right to confiscate the funds, invalidate or close the Account, or invalidate the Player’s participation in a game in the event of such behaviour.

2.11. The use of VPN/Proxy to hide your identity and location when logging onto our website is strictly prohibited. Lucky Wilds reserves the right to confiscate any winnings, cancel all bonuses, and terminate the player account if any VPN/Proxy/Cloud has been used.

3. Account Verification

3.1. All accounts need to be verified for age, fraud prevention, payment processing, promotion restrictions, account closure, etc.

3.2. Luckywilds.com reserves the right to request documents to verify your account. In order for an account to be verified, the player must submit copies of all the following personal documents:
• Copy of a personal identification document (ID, driver’s license, or passport); and
• Copy of a utility bill (gas, electric, water, landline phone – must not be older than 6 months) with name and address as registered in player’s Luckywilds.com account.

3.3. Additional documents that may be requested for verification include, but are not limited to: bank cards, bank statements, source of wealth and source of funds documents, and any such other document that may be needed in order to complete the verification process.

3.4. The verification process will occur when the Account holder has cumulative deposits and withdrawals of two thousand Euro (€2,000), or currency equivalent.

3.5. When documents are requested, the Player must upload such documents to their Lucky Wilds account.

3.6. When requesting documents for an account verification, any pending withdrawals will be cancelled. Once the verification is complete, the Player may request a new withdrawal.

3.7. Where, for any reason, a Player refuses or is unable to provide us with any of the requested documents, Lucky Wilds reserves the right to suspend the account and confiscate any funds available.

3.8. A player who deposits or plays with us logging in with BankID, instead of using other site-specific login credentials, authorises us to collect the necessary identification information through BankID and to create a Player Account on his/her behalf.

4. Deposits

4.1. If you wish to place bets on Luckywilds.com we require you to make a minimum deposit in accordance with our Payments Policy, which you can then use to place bets. Deposits to your Account may be made through various payment providers that may change from time to time. Procedures, terms, charges and other conditions vary between payment providers. You may only deposit into your Account through the Site.

4.2. You may only use your own personal credit/debit card or other payment method to fund your Account. The name appearing on the credit cards or registered on the payment methods used for deposits or pay-outs must correspond to the name registered on your Account. It is the cardholder’s responsibility to know the online gambling laws applicable in the cardholder’s country.

4.3. Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete the transaction.

4.4. Deposited funds are available on the Account within a reasonable amount of time following the confirmation of the deposit made.

4.5. We reserve the right to request proof of payments to the Account at any moment.

4.6. We do not grant any credit for the use of its services. Furthermore, no interest may be charged should there be a delay in the processing of funds as part of routine withdrawal processes, and we shall in no way be responsible for delays by third party processors of such funds, including but not limited to banks and payment service providers.

4.7. It is prohibited for players to transfer funds amongst player accounts.

5. Withdrawals

5.1. You may at any time request a payout from the existing balance of your Account provided that all payments have been confirmed and all amounts deposited, and all other terms and conditions have been met.

5.2. Withdrawals will be made to your bank account or other withdrawal methods available to you to choose from under the "Withdrawal" pages. Whenever possible, withdrawals will be paid by using the same method you would have utilized to make your deposits.

5.3. Withdrawals may only be made to an account registered to the owner of the Account and must have the same name and address as it exists in our records.

5.4. It will not be possible to withdraw funds marked as "Bonus money", as well as funds stuck in an aborted game.

5.5. Withdrawal request will be limited to a mimimum of €50 and maximum €5000 per withdrawal request. Various withdrawal methods can differ and some might have higher minimum withdrawal limits. Check our payment method page for more information. Any request lower than this amount will be declined, and the funds will be returned to the player's balance. A player may then place a new withdrawal request in line with this limit.

5.6. Although we cannot be held liable for the length of time to process payments, we do aim to process withdrawal requests within 1-3 business days after verification of the requested documents.

5.7. We reserve the right to decline a withdrawal request if verification has not been completed in full. This verification includes verification of your identity, age and location, and phone number. Verification may include requesting a copy of your identification document, utility bill, etc. In addition, we further reserve the right, at our sole discretion, to demand a notarized ID or any equivalent certified ID according to the applicable law of your jurisdiction.

5.8. We may charge assigned fees for processing withdrawals and this shall be clearly stated when you perform a withdrawal request.

5.9. You may withdraw the maximum amount of €20,000 per month, €10,000 per week and no more than €5,000 per day, except for progressive jackpot wins where no limitation will apply. VIP players may be entitled for higher withdrawal levels.

5.10. If you win €100,000 or more, we reserve the right to divide the payout into ten instalments, paid as 10 per cent every month for 10 months until the full amount is paid out. You will not get any interest on outstanding amounts and you shall not treat us as a financial institution.

5.11. All deposits which are not connected to a bonus promotion must be wagered at least one (1) time before the withdrawal can be made to prevent money laundering. At the same time, if any fraud or money laundering is suspected, Luckywilds.com might forfeit all funds on the player's account and close the account without any prior notification.

5.12. The Player is solely responsible for any applicable taxes on any prizes and/or winnings that are collected from Pentorpia Entertainment N.V.

6. Restricted Player Groups

6.1. Players from the following countries are not allowed to open a player account and/or place any real money bets on our casino:

American Samoa (AS), Austria(AT), Belgium (BE), Bulgaria (BG), Burma (MM), China and its territories: China (CN), Curacao (CW), Estonia (EE), France (FR), Guam (GU), Hong Kong (HK), Iran (IR), Iraq (IQ), Israel (IL), Italy (IT), Korea: North Korea (KP), Lithuania (LT), South Korea (KR), Laos (LA), Libya (LY), Macau (MO), Malaysia (MY), Netherlands (NL), Slovenia (SI), Somalia (SO), Spain (ES), Sudan (SD), Syria (SY), Turkey (TR), United Kingdom (GB), United States and its territories: United States (US), US Minor Outlying Islands (UM), Northern Mariana Islands (MP), US Virgin Islands (VI), Sweden (SW).

6.2. You are aware that the right to access and use the Website and any products offered therein, may be considered illegal in certain countries. Pentorpia Entertainment N.V is not able to verify the legality of service in each and every jurisdiction, consequently, you are responsible for determining whether you accessing and using our Website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside. Moreover, you declare that you are not a resident of the United States and its dependencies, military bases and territories. Familypot also prohibits individuals (including temporary visitors) located in or residents of certain jurisdictions; for avoidance of doubt, access and registration from countries that do not feature on the dropdown options available at registration stage, is strictly prohibited.

7. Anti-Money Laundering and Funding of Terrorism Due Diligence

7.1. We are subject to anti-money laundering and funding of terrorism laws and we must in this regard perform due diligence on customers.

7.2. The information provided to us for the purposes of our due diligence obligations shall be handled in accordance with our Privacy Policy.

7.3. Player hereby acknowledges that we shall use the information obtained from him/her for our due diligence obligations to conduct public searches and perform checks in order to verify the information provided to us.

7.4. Whilst we are carrying out our due diligence measures, player may be allowed to continue using his/her account. However, he will not be allowed to affect any withdrawals from such account until our verification procedures are completed.

7.5. Where we are unable to conclude our due diligence obligations because we have not received the required information from the player or we are otherwise unable to verify his/her identity, no activity may be undertaken from the account and the account will be blocked and/or terminated. In such event, we shall return any Deposit Funds present on the account at the time of blocking and/or termination except where it is necessary for us to delay or withhold payment of all or some of the player’s funds to comply with our legal obligations.

7.6. We reserve the right to ask for any additional information and documentation to fulfil our due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being the final communication in this regard.

7.7. If we become aware or suspect that the information provided by the player is materially false, we shall cancel the registration and take any other steps that may be required by us under law. We will not pay out any winnings in such circumstances.

8. Responsible Gaming

8.1. We endorse responsible gaming and gambling. We want you to enjoy your experience on our site, while remaining aware of the social and financial harms associated with problem gambling.

8.2. We offer you the opportunity to apply limits to your account at any time. If a limit is setup and reached, you will be unable to continue to play beyond the relevant limit. You may, at your discretion, choose to apply the following limits:
a. Loss Limit: allows you to control the maximum amount of real money that you can lose;
b. Deposit Limit: allows you to limit the amount of funds you can deposit into your account.

You may choose to implement Daily, Weekly or Monthly limits.
You may also apply a limit on your account by contacting customer support.

8.3. For those customers who wish to restrict their gambling, we provide voluntary self-exclusion tools, which enable you to close your account or restrict your ability to place bets.

8.4. To use our self-exclusion option please send an email to support@Luckywilds.com with details of the account you wish to exclude and the period that you wish the self-exclusion to apply. If a specific period is not given, we will exclude you for the minimum duration.

8.5. We will endeavour to implement your request within a reasonable time period and to ensure compliance with your self-exclusion. However, you accept that we have no responsibility or liability whatsoever if you continue gambling before your request has been implemented or you seek to use the Website and we fail to recognize or determine that.

8.6. You acknowledge that exclusion and limits are set per account, and should you have accounts on more than one site owned by us, you must set the limits on each account.

8.7. If you require any further information or assistance regarding our different responsible gaming functionalities, please contact Luckywilds.com customer support.

8.8. Any account closure is valid for Luckywilds.com only and it does not include any other sites operated by us.

8.9. All restrictions shall immediately become effective after our Support Team has handled the request.

9. Data Protection

9.1. We hereby warrant to adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our Website. You hereby warrant to take reasonable measures to ensure the security of your systems and the integrity of data transmitted to us.

9.2. The player hereby acknowledges that their personal data shall be processed by the licensee or by any other person, company or firm associated in any manner or otherwise engaged by the licensee to provide services to it in order for us be able to provide the services to the player as laid down in these Terms and Conditions.

9.3. We shall process players’ personal data in line with the Privacy Policy on this website. In order to ensure compliance with all relevant legislation and regulations in relation to the handling and processing of such personal data, we shall enter into contractual arrangements with associated persons, companies or firms (and any other person, company or firm engaged to provide services to such associated persons, companies or firms) which are processing such personal data on our behalf.

9.4. For more information, please refer to the Privacy Policy.

10. Complaints

10.1. The player may contact our customer service on complaints@Luckywilds.com to give us any complaints regarding our services.

10.2. Complaints are handled by our support team and escalated in the organization if required. Player shall be informed about the state of the complaint to a reasonable level.

10.3. Player has the right to bring unresolved disputes to Antillephone via complaints@gaminglicences.com

11. SMS & Email

11.1. SMS and email messages are only available to the members of Luckywilds.com.

11.2. In the event that information or text in communications sent by email, SMS or other forms is incorrect, the information that may be found on the Website or in the Terms & Conditions, or in the rules stated by Luckywilds.com for the campaign in question, prevails.

11.3. Luckywilds.com does not accept and takes no responsibility whatsoever if there is any error in the content of the messages or if a member would not receive text message(s).

11.4. Luckywilds.com reserves the right, at its sole discretion, to send certain messages to a particular group of members. In this case, the offer only applies to the group determined by Luckywilds.com, unless otherwise specified.

11.5. Some offers are only available for those members who have fulfilled the requirements set by Luckywilds.com for the specific offer/promotion.

12. Limitation of Liability

12.1. You acknowledge that the Services offered on this Website are for entertainment purposes only. You are not required to use our Services and your participation is at your sole choice and discretion. You consequently enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever whether this is express or implied. You claim that your interest in our Services and in our Website is personal, and not professional and that you have registered an account with us only for personal entertainment. Any other use of the Services we provide and any other use of our Website is strictly prohibited.

12.2. Without prejudice to the generality of the preceding provision, we, our directors, employees, partners and service providers:

12.2.1. Do not warrant that the software, Games and the Websites are always fit for their purpose;

12.2.2. Do not warrant that the software, Games and the Websites are free from errors;

12.2.3. Do not warrant that the software, Games and the Websites will be accessible without interruptions;

12.2.4. Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.

12.3. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused, that may arise in relation to your use of the Website or participation in the Games.

13. Breach of Agreement

13.1. If you breach any provision of these T&Cs, or should we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold the payment of your winnings and apply such funds on account for any damages due by you.

13.2. You acknowledge that Luckywilds.com shall be the final decision-maker of whether you have violated Luckywilds.com rules, policies and/or terms or conditions, in a manner that results in the suspension or permanent barring from participation in our Website(s).

13.3. We will not be liable to you for any breach of these T&Cs which arises because of any circumstances that we cannot reasonably expected to control.

14. Governing Law

14.1. These Terms and Conditions shall be governed by the Laws of Cyprus.

14.2. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Cyprus.

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